SwitchLabs is committed to protecting your privacy and we take extra care with your personal information. This policy will help you understand how we use and protect your data. If you have any questions, please feel free to contact us at firstname.lastname@example.org. Thank you so much for visiting Switch.
Some of the Services require us to learn more about you so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us certain information that personally identifies you or could be used to personally identify you (“Personal Information”). Personal Information includes (but is not limited to) the following categories of information: First and last name, Shipping and billing address, Email address, Order information (including credit card information and tokenized payment information for order processing), Shopping history
We also may automatically collect certain data when you use the Services, such as (1) IP address; (2) domain server; (3) type of device(s) used to access the Services; (4) web browser(s) used to access the Services; (5) referring webpage or other sources through which you accessed the Services; (6) geolocation information; and (7) other statistics and information associated with the interaction between your browser or device and the Services (collectively “Traffic Data”). Depending on applicable law, some Traffic Data may be Personal Information.
We collect information (including Personal Information and Traffic Data) when you use and interact with the Services, and in some cases from third party sources. Such means of the collection include:
3.1 When you install the app or interact with chat, email or our website;
3.2 When you voluntarily provide information in free-form text boxes through the Services;
3.3 If you download and install the application we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices;
3.5 Website/ App analytics services;
3.6 When you use the “Contact Us” function on the Website/ App, send us an email or otherwise contact us;
3.7 When you contact us through one of our advertisements on the platform including, but not limited to, Facebook, LinkedIn, Instagram, Google, and Quora.
We use the information we collect for a variety of business purposes such as to respond to your questions and requests for services; provide you with access to certain areas and features; purchase history; verify your identity; communicate with you about your account and activities on our sites, modify or change any of our policies; tailor content, advertisements, and offers we serve you; improve our sites; comply with contractual obligations, and for purposes disclosed at the time you provide your personal information or otherwise with your consent. We may also collect information for the following purposes:
Communicate with you (including by phone or by email) about our products, services, oﬀers, surveys, events and promotions, and oﬀer products and services we believe may be of interest to your company;
Publish your testimonials about Switch, including on our sites, forums, blogs, and social media assets (if we choose to publish your testimonial, we will generally only include your name, title and company name);
Follow up with individuals and companies with whom you have shared Switch’s content;
Analyze and enhance our marketing communications and lead generation strategies (including by identifying when emails sent to you have been received and read);
Analyze trends and statistics regarding visitors’ use of our sites; and
Protect against and prevent fraud, unauthorized transactions.
In certain circumstances, and in order to perform the Services, we may disclose certain information that we collect from you: We may share your Traffic Data with our partners who perform operational services (such as hosting, data storage, security, App analytics, or ad serving) and/or who make certain services, features, or functionality available to our users.
We also may need to disclose your Personal Information or any other information we collect about you if we determine in good faith that such disclosure is needed to:
(1) comply with or fulfill our obligations under applicable law, regulation, court order or other legal processes;
(2) protect the rights, property or safety of you,SwitchLabs or another party;
(3) enforce the Agreement or other agreements with you; or (4) respond to claims that any posting or other content violates third-party rights.
We may disclose information that is not Personal Information that has been de-identified and/or aggregated at our discretion.
The security of your Personal Information is important to us. We endeavor to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. For example, when you enter sensitive information on our Website/ App, we encrypt that information using Secure Socket Layer (SSL) technology. We store and process your information on the cloud server (Amazon Web Services). We maintain industry-standard backup and archival systems.
Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Information. If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances.
If you are a registered user of the Services, you can modify certain Personal Information or account information by logging in and accessing your account. If you wish to close your account, please email us at email@example.com or use “Contact Us” feature in the Website/ App. Switch will deactivate your account at your request as soon as reasonably possible. Please note, however, that Switch reserves the right to retain information from deactivated accounts, including to comply with the law, prevent fraud, resolve disputes, enforce the Agreement and take other actions permitted by law. You must promptly notify us if any of your account data is lost, stolen, or used without permission.